Frequently Asked Questions
Classes & Booking
What types of classes do you offer?
We offer Reformer Pilates, Mat Pilates, Yoga, and specialty programming for all levels.
Do I need prior experience to join?
No! Beginner are welcome and encouraged to join. All classes include modifications to support and develop everyone from beginners to experts.
Which class should I start with?
We recommend starting with a Foundations class, especially if you’re new or returning after time off. Foundations focuses on form, control, and building a strong base.
If you feel comfortable and are able to take progressions during class, transitioning into Sculpt or Elevated classes may be a great next step.
How do I book a class?
You can book through our website, mobile app, or at the front desk.
Can I join a class if it’s full?
Yes! You can join the waitlist. If a spot opens before the 12-hour cancellation window, you’ll be notified and automatically added. Once accepted, the 12-hour cancellation policy applies.
After the 12-hour window, you will be notified if a spot opens and must accept it to confirm.
How far in advance can I book?
Booking windows depend on membership type. Members receive early booking access, while the general public can book at least 7 days in advance.
What if I arrive late?
We understand that life happens. Our doors remain open after class begins, and you’re welcome to join when you arrive. Our instructors will help you ease in safely and get you set up smoothly.
Memberships & Pricing
What membership options do you offer?
We offer the following membership options:
- 4 Classes / Month — $89
- 8 Classes / Month — $149
- Unlimited — $249
All memberships include:
- 1 monthly guest pass
- 15% off retail
- Discounts on workshops and events
- Early booking access
Can I attend without a membership
Yes, we offer drop in classes priced at $30 a drop in.
What is the minimum commitment?
All memberships require a 3-month minimum commitment.
How do I cancel my membership?
Membership cancellations require a 30-day written notice. Requests must be submitted via email to info@thecoreroommi.com
Can I freeze or pause my membership?
Yes, after the initial 3-month commitment period. Freezes must be requested in advance and are limited to a maximum of 2 months per year.
Do you accept HSA/FSA?
Not at this time, but we’re working on it. Stay tuned!
Cancellations & No-Shows
What is your class cancellation policy?
Classes must be canceled at least 12 hours in advance.
- Unlimited members: $20 late cancel/no-show fee
- Class pack/limited members: 1 class credit forfeited
What about waitlisted classes?
If a waitlist spot opens you will be automatically added to the class unless it is within 12 hours of the class; in that case you will be notified to accept it. Cancelation policy applies to waitlisted add ons.
Equipment & Safety
Do I need to bring equipment?
No. We provide all reformers, mats, and props needed for class.
Are grip socks required?
Yes, grip socks are required for all classes for safety and hygiene. They are available for purchase in-studio.
Are classes safe if I have an injury or am pregnant?
Our instructors offer modifications, but all injuries, limitations, or pregnancy must be disclosed prior to class. Participation is at your own risk, and we recommend consulting your healthcare provider before attending.
What if I need modifications during class?
We encourage you to communicate with your instructor before and during class so we can support you safely and effectively.
Do you have changing rooms or restrooms?
Yes, the studio includes restrooms and locker rooms.
Retail & Studio Policies
Can I buy grip socks or apparel at the studio?
Yes! We offer branded grip socks/merch and members receive 15% off all in-studio purchases.
Can I transfer my membership?
No. Memberships are non-transferable and can only be used by the registered member.
Can I bring a guest?
Yes! Each membership includes one guest pass per month. Guests must follow all studio policies.
Playroom Lounge FAQ
What is the Playroom Lounge?
Our Playroom Lounge is a dedicated space designed to help parents enjoy their workout while their little ones play in a safe, engaging environment nearby. It’s our way of making fitness more accessible for busy families.
Is childcare included with my membership?
Access to the Playroom Lounge is available for an additional fee. Members can purchase a playroom class pack or pay a drop-in fee per visit.
What ages are welcome?
The Playroom Lounge is designed for children ages 2 months to 5 years old.
Can I leave the studio while my child is in the Playroom Lounge?
No. Parents or guardians must remain on-site and attend a scheduled class. You must be reachable at all times during your workout.
How long can my child stay?
Children may remain in the Playroom Lounge for the duration of your scheduled class, plus a few minutes before and after class for drop-off and pick-up.
Do I need to reserve a spot?
Yes. Space is limited to ensure quality care and safety. We recommend reserving your child’s spot in advance through our app.
Can I bring snacks?
To help keep the space clean and safe, outside food is not permitted.
What if my child is sick?
For the health of all families, please keep your child home if they have a fever, vomiting, diarrhea, a contagious illness, or have been symptom-free for less than 24 hours.
What if my child becomes upset?
Our team will do their best to comfort your child. If they are inconsolable or need your attention for any reason, we will come get you from class.
Is the Playroom Lounge secure?
Yes. Only authorized staff and children with registered parents attending class may enter the space. Children must be checked in and checked out by their parent or guardian.
Can my child play if I’m not taking a class?
No. The Playroom Lounge is available only while a parent or guardian is participating in a scheduled class at The Core Room.
What kinds of activities are offered?
Children will enjoy age-appropriate toys, books, coloring, imaginative play, building activities, and quiet games in a fun, welcoming environment.
What if my child has allergies or special needs?
Please let us know before your visit. We will do our best to accommodate your child’s needs when it is safe and appropriate to do so.
Does my child need socks?
Yes. For cleanliness and safety, children should wear socks while using the Playroom Lounge.
Playroom Lounge Policies
- Parents must remain on-site while their child is in the Playroom Lounge.
- Children must be checked in and out by the same authorized adult unless prior arrangements have been made.
- Spots are limited and subject to availability.
- The Core Room reserves the right to refuse service to children who are ill or whose behavior poses a safety risk to themselves or others.
- Our goal is to provide a safe, welcoming, and enjoyable experience for every family.