Privacy Policy

1. Information We Collect

We may collect personal information you provide directly to us, including your name, email address, phone number, mailing address, emergency contact information, and date of birth.

We may collect membership and booking information, including membership details, class attendance, bookings, purchase history, and payment history.

Clients may voluntarily provide health-related information such as injuries, pregnancy or postpartum status, medical limitations, or emergency concerns. This information is used solely to support safe participation in studio activities.

If you use playroom services, we may collect a child’s name and age, parent or guardian contact information, and emergency or allergy information voluntarily provided.

We may also automatically collect technical information such as IP address, browser and device information, website analytics, and cookie data.

Payment information is processed through secure third-party payment providers. The Core Room does not store full credit card or banking information.

2. How We Use Information

We may use collected information to manage memberships and bookings, process payments, communicate studio updates and scheduling information, provide customer support, improve studio operations and user experience, send marketing or promotional communications, maintain safety, and enforce studio policies.

3. Marketing Communications

By providing your contact information, you consent to receiving emails, texts, and studio-related communications from The Core Room. You may opt out at any time by clicking unsubscribe links in emails, replying STOP to text messages, or contacting us directly.

Message and data rates may apply.

4. SMS and Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The Core Room may use your mobile number to send appointment reminders, class updates, account alerts, customer support messages, promotional messages, studio announcements, and event updates only if you have opted in. You may opt out of SMS messages at any time by replying STOP.

5. Sharing of Information

We do not sell personal information.

Information may be shared with trusted third-party providers necessary to operate the business, including scheduling and booking software, payment processors, marketing and email platforms, analytics providers, and legal or regulatory authorities when required by law.

Text messaging originator opt-in data and consent will not be sold, shared, or transferred to third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use reasonable safeguards to protect personal information from unauthorized access, misuse, or disclosure. However, no electronic system can guarantee complete security.

7. Cookies and Analytics

Our website may use cookies and analytics tools to improve website functionality, analyze traffic and usage patterns, and support marketing efforts. Users may disable cookies through browser settings, though some website features may be limited.

8. Children’s Privacy

Children may only participate in services or utilize playroom offerings with parent or guardian consent. Parents remain responsible for supervising their children and ensuring emergency information provided is accurate.

9. Third-Party Platforms

Our services may integrate with third-party platforms including booking software, payment processors, social media platforms, and email marketing services. Use of those platforms may also be subject to their own terms and privacy policies.

10. Data Retention

We may retain information as reasonably necessary to maintain business and membership records, fulfill legal obligations, resolve disputes, and enforce studio policies.

11. Your Rights

You may request to access your personal information, correct inaccurate information, request deletion of certain information where legally permitted, or opt out of marketing communications. Requests may be submitted to info@thecoreroommi.com.

12. Health Disclaimer

The Core Room is a fitness and wellness studio and not a medical provider. Information provided by instructors or studio materials is for general wellness purposes only and should not be considered medical advice. Clients should consult a qualified healthcare provider regarding participation in physical activity.

13. Policy Updates

We may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact

For privacy-related questions or requests, contact The Core Room at info@thecoreroommi.com.